Practice Charter

Accessibility

The Surgery is open for appointments or messages Monday to Friday 8.00am to 6.00pm and closed for staff training every Monday 1:00 to 2:00pm.

In an emergency, you will be able to speak to a doctor out of hours numbers:

6.00pm to 6.30pm: 07767354965

6.30pm to 8.00am: 111

Please remember it is easier to get through on the telephone between 11.00am and 12.30pm and 2.00pm to 4.00pm for non-urgent matters.
Please do not ring out of hours for non-urgent matters.

Our appointments system is designed to enable fast access to see your GP. We do have some appointments that can be booked in advance, however, the majority of our appointments are released on a daily basis and you can phone us to book these from 8.00am onwards.
Doctors, Practice Nurses, first contact physiotherapists, social prescribers, dieticians, MIND counsellors, and pharmacists. Health visitors and midwives are no longer available through the practice and must be contacted directly. Please contact reception to enquire further.

Especially for continuing problems, please try to make an appointment with your regular doctor according to his or her availability.
If you cannot keep your appointment, please let us know so that we can offer it to someone else.
When requesting a home visit, please try to let us know by 10.30am and give enough information to enable us to assess the urgency of your call.

A prescription, as agreed with your doctor, will be available for collection within 3 working days – please allow an extra day if ordering through your chemist.
Preferred option is through the NHS app.
Facilities are available to request your repeat prescription by ‘e-mail’ via the practice web-site. Emailed requests are subject to the timescales noted above.
Faxes are no longer accepted.

If your doctor has said you may receive repeat prescriptions, please use the printed slip that accompanies the computer prescription. Alternatively write the medicine’s name, strength and dosage on the prepared forms available.
Please allow us sufficient time to process your repeat prescription request.

We treat all private information as confidential.
We keep necessary medical records on our surgery computer system. Other members of the health team, also bound by our rules of confidentiality, may have access to relevant records in order to care for you.
You are able to discuss any matter with members of the team, including a receptionist, in privacy.

Please let us know if you wish to discuss any matter with a Receptionist or our Practice Manager in privacy.

We aim at high standards of care. We try to achieve these through regular updating for all team members, by checking aspects of our work against targets, and reviewing our care when things do not go well.

Please read our practice leaflet, notices in the surgery, and our newsletter. These contain information about our services, and often advice about your health.
Our aim is to provide the highest standard of care that we can. Patient feedback, regular updates for staff, checking aspects of our work and reviewing our care when things do not go well are some of the measures that help us in achieving our aim.