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Clarendon Lodge Medical Practice
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Friends & Family Test Results

The Friends & Family Test (FFT) is a way for patients to give feedback about their experience of our service.  After having had an appointment they will receive a text message asking them to rated the service and to leave a comment.

This information is collating into a monthly report and shared with our staff and Patient Participation Group (PPG).  Our PPG are currently working on analysing the data to identify any feedback trends.  This will result in an action plan based on common themes.

Below are the monthly results for FFT for July 2024 onwards.

Febuary 2025

Number of responses: 241

Rating Number of Responses Percentage
Very Good 224 92.9%
Good 11 4.6%
Neither Good nor Poor 2 0.8%
Poor 0 0%
Very Poor 4 1.7%
Don't Know 0 0%

 

January 2025

Number of responses: 349

Rating Number of responses Percentage
Very Good 315 90.2%
Good 24 6.8%
Neither Good nor Poor 4 1.1%
Poor 1 0.2%
Very Poor 4 1.1%
Don't Know 1 0.2%

December 2024

Number of responses: 276

Rating Number of responses Percentage
Very Good 251 90.6%
Good 17 6.2%
Neither Good nor Poor 4 1.4%
Poor 3 1.1%
Very Poor 0 0%
Don't Know 1 0.4%

November 2024

Number of responses: 376

Rating Number for each response  Percentage
 Very Good 341 90.7%
 Good 25 6.6%
Neither Good nor Poor 5 1.3%
Poor 2 0.5%
Very Poor 1  0.3%
Don't Know 2 0.6%

October 2024

Number of responses: 919

Rating Number for each response Percentage
Very good  850 92.5%
Good  44 4.8%
Neither good nor poor  8  0.9% 
Poor 6  0.7% 
Very poor  8  0.9% 
Don't know 3  0.3% 

September 2024

Number of responses: 325

Rating Number for each response Percentage
Very good 272 83.7%
Good  25 7.7%
Neither good nor poor  7 2.2%
Poor 4 1.2%
Very poor  4 1.2%
Don't know 3 0.9%

August 2024

Number of responses: 283

Rating Number for each response Percentage
Very good 254 89.8%
Good  22 7.8%
Neither good nor poor  2 0.7%
Poor 0 0.0%
Very poor  3 1.1%
Don't know 2 0.7%

July 2024

Number of responses: 315

Rating Number for each response Percentage
Very good 272 86.3%
Good  25 7.9%
Neither good nor poor  7 2.2%
Poor 4 1.3%
Very poor  4 1.3%
Don't know 3 1.0%

 

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Clarendon Lodge Medical Practice

Clarendon Lodge, 16 Clarendon Street, Leamington Spa, Warwickshire, CV32 5SS

  • 01926 331401
  • enquiries@clmp.nhs.uk (Please do not send clinical queries or attachments to this email address. They will be discarded. Instead use our online forms found on the homepage)
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