The Friends & Family Test (FFT) is a way for patients to give feedback about their experience of our service. After having had an appointment they will receive a text message asking them to rated the service and to leave a comment.
This information is collating into a monthly report and shared with our staff and Patient Participation Group (PPG). Our PPG are currently working on analysing the data to identify any feedback trends. This will result in an action plan based on common themes.
Below are the monthly results for FFT for 2024.
October 2024
Number of responses: 919
| Rating |
Number for each response |
Percentage |
| Very good |
850 |
92.5% |
| Good |
44 |
4.8% |
| Neither good nor poor |
8 |
0.9% |
| Poor |
6 |
0.7% |
| Very poor |
8 |
0.9% |
| Don't know |
3 |
0.3% |
September 2024
Number of responses: 325
| Rating |
Number for each response |
Percentage |
| Very good |
272 |
83.7% |
| Good |
25 |
7.7% |
| Neither good nor poor |
7 |
2.2% |
| Poor |
4 |
1.2% |
| Very poor |
4 |
1.2% |
| Don't know |
3 |
0.9% |
August 2024
Number of responses: 283
| Rating |
Number for each response |
Percentage |
| Very good |
254 |
89.8% |
| Good |
22 |
7.8% |
| Neither good nor poor |
2 |
0.7% |
| Poor |
0 |
0.0% |
| Very poor |
3 |
1.1% |
| Don't know |
2 |
0.7% |
July 2024
Number of responses: 315
| Rating |
Number for each response |
Percentage |
| Very good |
272 |
86.3% |
| Good |
25 |
7.9% |
| Neither good nor poor |
7 |
2.2% |
| Poor |
4 |
1.3% |
| Very poor |
4 |
1.3% |
| Don't know |
3 |
1.0% |