Friends and Family Test

The NHS Friends and Family Test (FFT) was introduced by NHS England several years ago. It’s a simple question that asks patients ‘Would you recommend this service to friends and family?’ followed by a range of follow-up questions

The Friends and Family Test is designed to highlight both good and poor patient experience. It encourages the surgery to monitor patient experience and improve the services we provide.

Privacy Protection

We use the information entered into this form only for the purposes of processing your Friends & Family Test submission. Information entered into this form is stored and accessed securely by designated Practice staff.

Issues raised in comments may be discussed between relevant members of the Practice. The information is used for quality monitoring purposes, in line with the expectations of the patients submitting the feedback.

The form does not require personal information. Any personal information transmitted via this form may be anonymised by the Practice when this is required to ensure compliance with General Data Protection Regulation.

All submissions are collated and sent to NHS England.

This information is retained for up to 28 days.

Learn more about our Privacy Policy and Terms of Use. Should you have any concerns about sending your personal details using the web, please use one of the alternative methods offered by our organisation.