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Posted on 1 Sep 2023
Rapid Health : A new way to access medical help online
The practice will soon be trialling a new way to access our services. Rapid Health is an online facility that allows patients to request a clinical contact without having to make a phone call to the practice.
Access will be from the practice website and will present patients with a series of questions about their problem. This will then come to a Clinician for review and a contact will be made by the most appropriate clinician be that a GP, Advanced Nurse Practitioner, Pharmacist or other member of the team.
Eventually the system will be able to offer patients a direct self-book facility with the most approriate Clinician based on their responses. Our aim is to get patients to the right person at the right time whilst streamlining the number of calls to the practice to avoid the 8am rush.
Our PPG have already seen the system which they feel will give patients another means of getting the right medical help without having to wait on the phone. It will also mean that patients who are not happy to go online should have shorter waits on the phone.
Watch this space for more information.