Prescriptions

Ordering repeat prescriptions

Repeat prescription requests take up to 3 working days to process, your Pharmacy may also need additional time to dispense your medications. The quickest and easiest way to order your repeat medication is using the NHS app or with your usual pharmacy (if they offer this service). There are also lots of services and apps available to help you to remember or order repeat medications on a regular basis. Search online for pharmacy repeat prescription services.

Order online via the NHS App

Order online via Patient Access

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Order at the Surgery

Attached to your prescription there should be a re-order form with authorised repeat medications listed. Tick the medications that you require and either:

Post to us (write ‘Prescription’ on the envelope)
Place in the box in the Entrance Foyer

Please do not telephone your request – it will not be processed.

How to Collect:

There are two ways of collecting your prescriptions:-

The quickest and easiest way to get your medication is to nominate a regular pharmacy to receive your prescriptions electronically.
Alternatively you can collect the paper prescription from the surgery after 3 working days.

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Please note prescription requests take up to 3 working days to process

Ordering acute or “one-off” prescriptions

An acute prescription is for a medication that is not on your usual repeats list. It is normally issued for a short-term condition. Occasionally, another prescription may be required for a recurring condition, or to extend the current treatment of a short-term condition. To request an acute prescription for a medication that you’ve had before (within 12 months) please complete this form.

Urgent Prescriptions

Repeat prescription requests take 3 working days to issue at the Practice. We ask you to please ensure you have enough medications to allow for any delay in renewing your prescriptions. If you have run out of prescribed medicine and need some urgently, there are a few ways to get an emergency supply, including out of hours.

Please note that URGENT temporary issues of a prescription can sometimes be obtained from your local pharmacy.

Please note our Reception Team have a limited list of medications that have been deemed by our Doctors to be clinically urgent if a dose is missed, they cannot override this decision.

Urgent Prescriptions

Queries about your medication

Medicines A-Z

How Pharmacies can Help

Medication queries

Pharmacists are trained experts in the use of medicines. For many questions regarding your medication you’ll find your pharmacy a valuable source of information.

You can use this form to ask the practice a question regarding your medication, such as:

When you should take it and what to do if you miss a dose.
What the possible side effects are, and what to do if they occur.

Sync your medications

If you would like to save time and order all the medication you have on repeat at the same time rather than irregular times throughout the month please use this form.

When you next need to request an item on repeat count up all the tablets you have and fill in the form. Your doctor will issue a “one off” prescription of the tablets you need to synchronise all your medication to within a day or two.

Please note some requests may be declined for a number of reasons. We will text you to arrange a telephone appointment in these circumstances.

Other information

Over The Counter Medications

Some medicines for minor illnesses can be bought over the counter without a prescription, so you can treat yourself without needing to see a GP. Conditions for which over the counter items should not routinely be prescribed in Primary CareSore throat

Infrequent cold sores of the lip
Conjunctivitis
Coughs and colds
Cradle cap
Diarrhoea
Haemorrhoids
Infant colic
Mild cystitis
Mild irritant dermatitis
Nasal congestion
Earwax
Hyperhidrosis
Head lice
Indigestion and heartburn
Infrequent constipation
Infrequent migraine
Insect bites and stings
Mild acne
Mild to moderate hayfever
Minor burns and scalds
Minor conditions associated
With pain, discomfort and fever
Mouth ulcers
Oral thrush
Threadworms
Travel sickness
Warts and verrucae

Examples of medicines commonly prescribed that should be purchased OTC

Probiotics
Aciclovir for lip cold sores
Scheriproct
Anusol
Ketoconazole Shampoo
Difflam
Nasal decongestants
Canesten
Vitamins
Antihistamines (including Fexofenadine)
Emollients
Loperamide
Olive Oil
Gaviscon, Peptac
Laxatives
Beconase, Nasonex
Paracetamol
Ibuprofen
Miconazole oral gel
Vitamins (including maintenance Vitamin D)
Chloramphenicol for over 2 year olds

Disposing of Medicines

If your medicine is out of date or unwanted, do not put it in the bin or flush it down the toilet. Take it to your pharmacy to be disposed of safely.

Dependency Forming Medications

Some medications, such as benzodiazepines, opioids and gabapentinoids, are addictive. We only prescribe these medications in exceptional circumstances and you will be required to sign an agreement before we can issue them.

Medication Review Date

If you are on repeat medications you will be invited to complete a medication review in the month of your birthday, annually. It is your responsibility to attend for any required monitoring, such as blood tests or blood pressure checks. We can not issue these medications until the required monitoring is complete.

Prescriptions from Private Providers

The Practice reserves the right to decline any request to takeover prescribing from any provider. However, in most instances, if the medication is approved on the APC Formulary we will happily take over prescribing upon your Consultant’s request.

Shared Care Drugs

We do not accept requests to prescribe Shared Care Drugs from any non-NHS providers.

In order for the Practice to take on prescribing of a Shared Care Drug, the following criteria must be met:

NHS Shared Care Agreement signed by Specialist present in notes
You must be stable on the medication for 12 weeks under care of specialist

Medications Started in Secondary Care

When starting a medication in secondary care, it is the responsibility of the prescriber to issue 28 days supply of medications and ensure a discharge summary or clinic letter detailing the initiation is sent to the Practice. The Practice will not issue any such medications until we have received this documentation.

Social Prescribing

Social Prescribing helps you to explore extra services that may support you to improve your health, wellbeing and independence. Your Practice has a dedicated Social Prescribing Link Worker who is here to listen and help access people and activities that can support you and help you to feel better. Click here to find out more.

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